Website support

Choose your service tariff

We support, update, and develop the site after launch — we fix technical problems, implement changes, and adapt it to new business challenges.

Order support

Why a site needs support

CMS Drupal is one of the most reliable website development platforms in the world. But without regular accompaniment, even she loses her security over time. A website is not a product that was made and forgotten. Without technical supervision, even a well-developed resource gradually accumulates outdated modules, becomes vulnerable to errors, slows down — and as a result can lose positions in Google.

Support from GL.ua (Glyants) is a team that monitors this for you.

™ Глянець, студія веб-дизайну — Website support_1

If you need

Add new functionality

Add the features you need without having to keep individual developers on staff

Update content

Update pages, banners, catalogs and other materials, without distractions from the main work

Modernize the site

Update an outdated site technically and visually to meet modern business requirements and goals

Protect the site from threats

Improve your site's security against vulnerabilities to reduce the risk of crashes and attacks

Site audit

Receive a full technical audit of the site with a list of problems and a clear plan for further optimization

Our support will help the site run stably and minimize downtime

Order support

SUPPORT RATES

To order support, use any convenient way to contact us.

Services included in the tariff

        Initial
              
        Active
              
        Premium
              
        Outsourcing developers
                  Exclusive conditions
              
        Dedicated development team
                  Exclusive conditions
              
          Price for 4 weeks
                  
                      6 840 ₴ / 4 weeks
                  
                      14 820 ₴ / 4 weeks
                  
                      29 740 ₴ / 4 weeks
                  
                      from 500 000 ₴ / 4 weeks
                  
                      from 1 200 000 ₴ / 4 weeks
                  
          Amount of time
                  
                      Up to 5 hours
                  
                      Up to 12 hours
                  
                      Up to 25 hours
                  
                      Dedicated team resource
                  
                      Full employment of a separate team
                  
          Guaranteed work (Blackouts/Starlink)
                      
              Our office is equipped with backup power sources, including generators, solar panels and batteries, to ensure autonomous operation without electricity.
            
          Site mirroring (Europe)
                      
              Data is duplicated on servers in Europe, which guarantees the availability of sites even in the event of a "complete apocalypse". In case of a complete blackout, all sites will be automatically deployed on foreign servers without loss of connection and without downtime!

* provided that the site is hosted on GL.ua's server
            
          Team availability 24/7
                      
              All employees (including remote ones) have backup power, alternative Internet lines or Starlink, and power banks for stable work.
            
          Content generation (AI).
                      
              We create descriptions, high-quality images of products, as well as photos and videos of products on models with the help of AI. Each element undergoes manual refinement for a perfect result.
            
                      Included
                  
                      Included
                  
                      Included
                  
                      AI solutions with testing and documentation
                  
          Task administration
                  
                      Up to 5 tickets / 4 weeks
                  
                      Up to 15 tickets / 4 weeks
                  
                      Priority processing
                  
                      Personal task plan
                  
                      Separate working environment of the project
                  
          Consolidation of specialists
                  
                      Engagement of freelance specialists
                  
                      Priority distribution of tasks
                  
                      A permanent team
                  
                      A team was allocated for the project
                  
                      A dedicated team + selection of performers for the project was established
                  
          Architecture and servers
                  
                      30 GB
                  
                      40 GB
                  
                      60 GB
                  
                      git + dev server
                  
                      Isolated infrastructure (dev / staging / prod / separate git)
                  
          Qualification (Level)
                  
                      Middle team
                  
                      Middle / Senior
                  
                      Senior team
                  
                      Senior team + Tech Lead
                  
                      Exclusively Senior + Architect
                  
          Data protection and NDA
                  
                      Basic NDA, backup system
                  
                      Advanced NDA, backup system
                  
                      Advanced NDA, backup system
                  
                      Offline backups, redundant backup
                  
                      Offline backup, redundant backup, encryption system and additional security measures
                  
          Quality Control (QA)
                  
                      Basic Testing (QA)
                  
                      Advanced Testing (QA)
                  
                      Technical manager + QA
                  
                      Allocated QA for the project
                  
                      QA team + regular audits and integration of individual automatic test scenarios
                  
          Support and communication
                  
                      The first line of support
                  
                      Designated Project Manager
                  
                      Designated Project Manager
                  
                      Designated Product Manager + Communication with management
                  
                      Product Manager + HR support + direct communication with owners
                  
          Legal registration
                  
                      Standard contract
                  
                      Standard contract
                  
                      Extended Service Agreement (SLA)
                  
                      Individual Agreement and NDA
                  
                      Development partnership agreement, legal support
                  
Order
Order
Order
Personal work with project documentation
Technical documentation with a description of solutions and updates
Protected management of the project by the team
Full monitoring of work + isolation of access to data
To discuss
Get an audit

Initial

Price for 4 weeks

                                   6 840 ₴ / 4 weeks
                              
Amount of time

                                   Up to 5 hours
                              
Guaranteed work (Blackouts/Starlink)

Site mirroring (Europe)

Team availability 24/7

Content generation (AI).

Task administration

                                   Up to 5 tickets / 4 weeks
                              
Consolidation of specialists

                                   Engagement of freelance specialists
                              
Architecture and servers

                                   30 GB
                              
Qualification (Level)

                                   Middle team
                              
Data protection and NDA

                                   Basic NDA, backup system
                              
Quality Control (QA)

                                   Basic Testing (QA)
                              
Support and communication

                                   The first line of support
                              
Legal registration

                                   Standard contract
                              
Order

Active

Price for 4 weeks

                                   14 820 ₴ / 4 weeks
                              
Amount of time

                                   Up to 12 hours
                              
Guaranteed work (Blackouts/Starlink)

Site mirroring (Europe)

Team availability 24/7

Content generation (AI).

                                   Included
                              
Task administration

                                   Up to 15 tickets / 4 weeks
                              
Consolidation of specialists

                                   Priority distribution of tasks
                              
Architecture and servers

                                   40 GB
                              
Qualification (Level)

                                   Middle / Senior
                              
Data protection and NDA

                                   Advanced NDA, backup system
                              
Quality Control (QA)

                                   Advanced Testing (QA)
                              
Support and communication

                                   Designated Project Manager
                              
Legal registration

                                   Standard contract
                              
Order

Premium

Price for 4 weeks

                                   29 740 ₴ / 4 weeks
                              
Amount of time

                                   Up to 25 hours
                              
Guaranteed work (Blackouts/Starlink)

Site mirroring (Europe)

Team availability 24/7

Content generation (AI).

                                   Included
                              
Task administration

                                   Priority processing
                              
Consolidation of specialists

                                   A permanent team
                              
Architecture and servers

                                   60 GB
                              
Qualification (Level)

                                   Senior team
                              
Data protection and NDA

                                   Advanced NDA, backup system
                              
Quality Control (QA)

                                   Technical manager + QA
                              
Support and communication

                                   Designated Project Manager
                              
Legal registration

                                   Extended Service Agreement (SLA)
                              
Order

Outsourcing developers

Price for 4 weeks

                                   from 500 000 ₴ / 4 weeks
                              
Amount of time

                                   Dedicated team resource
                              
Guaranteed work (Blackouts/Starlink)

Site mirroring (Europe)

Team availability 24/7

Content generation (AI).

                                   Included
                              
Task administration

                                   Personal task plan
                              
Consolidation of specialists

                                   A team was allocated for the project
                              
Architecture and servers

                                   git + dev server
                              
Qualification (Level)

                                   Senior team + Tech Lead
                              
Data protection and NDA

                                   Offline backups, redundant backup
                              
Quality Control (QA)

                                   Allocated QA for the project
                              
Support and communication

                                   Designated Product Manager + Communication with management
                              
Legal registration

                                   Individual Agreement and NDA
                              
Personal work with project documentation
Protected management of the project by the team
To discuss

Dedicated development team

Price for 4 weeks

                                   from 1 200 000 ₴ / 4 weeks
                              
Amount of time

                                   Full employment of a separate team
                              
Guaranteed work (Blackouts/Starlink)

Site mirroring (Europe)

Team availability 24/7

Content generation (AI).

                                   AI solutions with testing and documentation
                              
Task administration

                                   Separate working environment of the project
                              
Consolidation of specialists

                                   A dedicated team + selection of performers for the project was established
                              
Architecture and servers

                                   Isolated infrastructure (dev / staging / prod / separate git)
                              
Qualification (Level)

                                   Exclusively Senior + Architect
                              
Data protection and NDA

                                   Offline backup, redundant backup, encryption system and additional security measures
                              
Quality Control (QA)

                                   QA team + regular audits and integration of individual automatic test scenarios
                              
Support and communication

                                   Product Manager + HR support + direct communication with owners
                              
Legal registration

                                   Development partnership agreement, legal support
                              
Technical documentation with a description of solutions and updates
Full monitoring of work + isolation of access to data
Get an audit

What we do

Redesign and development of sites on Drupal

Redesign of Drupal sites, creation of new blocks and pages for the new goals of your business

Comprehensive technical support and development

Drupal and module updates, programming, layout, bug fixes and site functionality development

Updating and scaling sites on Drupal

Connecting APIs of payment systems, New Mail and other delivery services for your online trade.

Reliable partnership and prompt execution

We accept and record applications, agree on deadlines and monitor the outcome of each task

50+

performers

GL.ua team of professionals. We complete the entire website creation cycle — without involving freelancers

™ Глянець, студія веб-дизайну — Portal and service_13

Why technical support is ordered from GL.ua

Complete autonomy

We have our own office, Starlink and backup power for stable operation even during interruptions. Because for us, the agreed terms are not wishes, but obligations to the client

Everything in one place

GL.ua closes the entire cycle: development, support, hosting, SEO, AI-optimization and advertising. Everything is managed by one team that knows your project and is responsible for the joint result

Development guarantee

We are responsible for quality. If after launch you find inaccuracies in the created functionality, we will eliminate them free of charge. The warranty period is fixed in the contract

700+ regular customers

We do not build one-time orders,
but long-term relationships. Clients choose us as a permanent contractor because we value trust and help businesses grow confidently online

Order support

WE ANSWER HONESTLY

Frequently asked questions about site support

Do you support sites that you didn't develop?

We support both GL.ua sites and projects of other developers. But first, we conduct a technical audit to assess the state of the resource and possible risks.

Do you support sites on other CMS?

No. We specialize exclusively in Drupal - and we do it best, not
everything.

What is the difference between warranty, lifetime and technical support?

Development guarantee: Our responsibility for quality. We eliminate errors in the functionality created by us free of charge after the site is released (terms and conditions are fixed in the contract).

Lifelong project support: Our willingness to be your long-term IT partner. After the project is handed over, we stay in touch: even years later, you can contact us to make changes or scale the site, and our team will be ready to perform these tasks (within the paid support).

Technical support: Direct site development and maintenance services after launch: refinement, content updates, new integrations and customizations.

What to do if more hours are needed than in the tariff?

Додаткові години оплачуються окремо за погодженою ставкою або можна перейти на тариф із більшим обсягом часу - допоможемо підібрати, що буде для вас вигідніше.

What is the cost of hourly work?

In each case, it is individual, because each project has its own specifics and scope. We work transparently: you voice the task - we analyze the complexity, calculate the net hours of development and fix the final cost. Tell us what exactly needs to be done - we will quickly calculate the budget and orient ourselves according to the terms.

Order support now!

Your future site is too good to belong to someone else