Website support

Choose your service tariff

We support, update, and develop the site after launch — we fix technical problems, implement changes, and adapt it to new business challenges.

Order support

Why a site needs support

CMS Drupal is one of the most reliable website development platforms in the world. But without regular accompaniment, even she loses her security over time. A website is not a product that was made and forgotten. Without technical supervision, even a well-developed resource gradually accumulates outdated modules, becomes vulnerable to errors, slows down — and as a result can lose positions in Google.

Support from GL.ua (Glyants) is a team that monitors this for you.

™ Глянець, студія веб-дизайну — Website support_2

If you need

Add new functionality

Add the features you need without having to keep individual developers on staff

Update content

Update pages, banners, catalogs and other materials, without distractions from the main work

Modernize the site

Update an outdated site technically and visually to meet modern business requirements and goals

Protect the site from threats

Improve your site's security against vulnerabilities to reduce the risk of crashes and attacks

Site audit

Receive a full technical audit of the site with a list of problems and a clear plan for further optimization

Our support will help the site run stably and minimize downtime

Order support

SUPPORT RATES

To order support, use any convenient way to contact us.

Services included in the tariff
 Initial
 Active
 Premium
 Outsourcing developers Exclusive conditions
 Dedicated development team Exclusive conditions
 Price for 4 weeks
 6 840 ₴ / 4 weeks
 14 820 ₴ / 4 weeks
 29 740 ₴ / 4 weeks
 from 500 000 ₴ / 4 weeks
 from 1 200 000 ₴ / 4 weeks
 Amount of time
 Up to 5 hours
 Up to 12 hours
 Up to 25 hours
 Dedicated team resource
 Full employment of a separate team
 Guaranteed work (Blackouts/Starlink)  Our office is equipped with backup power sources, including generators, solar panels and batteries, to ensure autonomous operation without electricity. 
 
 
 
 
 
 Site mirroring (Europe)  Data is duplicated on servers in Europe, which guarantees the availability of sites even in the event of a "complete apocalypse". In case of a complete blackout, all sites will be automatically deployed on foreign servers without loss of connection and without downtime!
* provided that the site is hosted on GL.ua's server 
 
 
 
 
 
 Team availability 24/7  All employees (including remote ones) have backup power, alternative Internet lines or Starlink, and power banks for stable work. 
 
 
 
 
 
 Smart search is free Smart search for online stores — helps buyers quickly find the right products, even if the query is entered with an error, a different layout, transliteration or using synonyms.
 Up to 5,000 products · up to 5,000 searches/month
 Up to 20,000 products · up to 25,000 searches/month
 Up to 50,000 products · up to 75,000 searches/month
 Up to 100,000 products · up to 250,000 searches/month
 Up to 250,000 products · up to 500,000 searches/month
 Content generation (AI).  We create descriptions, high-quality images of products, as well as photos and videos of products on models with the help of AI. Each element undergoes manual refinement for a perfect result. 
 
 Included
 Included
 Included
 AI solutions with testing and documentation
 Task administration
 Up to 5 tickets / 4 weeks
 Up to 15 tickets / 4 weeks
 Priority processing
 Personal task plan
 Separate working environment of the project
 Consolidation of specialists
 Engagement of freelance specialists
 Priority distribution of tasks
 A permanent team
 A team was allocated for the project
 A dedicated team + selection of performers for the project was established
 Architecture and servers
 30 GB
 40 GB
 60 GB
 git + dev server
 Isolated infrastructure (dev / staging / prod / separate git)
 Qualification (Level)
 Middle team
 Middle / Senior
 Senior team
 Senior team + Tech Lead
 Exclusively Senior + Architect
 Data protection and NDA
 Basic NDA, backup system
 Advanced NDA, backup system
 Advanced NDA, backup system
 Offline backups, redundant backup
 Offline backup, redundant backup, encryption system and additional security measures
 Quality Control (QA)
 Basic Testing (QA)
 Advanced Testing (QA)
 Technical manager + QA
 Allocated QA for the project
 QA team + regular audits and integration of individual automatic test scenarios
 Support and communication
 The first line of support
 Designated Project Manager
 Designated Project Manager
 Designated Product Manager + Communication with management
 Product Manager + HR support + direct communication with owners
 Legal registration
 Standard contract
 Standard contract
 Extended Service Agreement (SLA)
 Individual Agreement and NDA
 Development partnership agreement, legal support
Order
Order
Order
Personal work with project documentation
Technical documentation with a description of solutions and updates
Protected management of the project by the team
Full monitoring of work + isolation of access to data
To discuss
Get an audit

Initial

Price for 4 weeks
 6 840 ₴ / 4 weeks
Amount of time
 Up to 5 hours
Guaranteed work (Blackouts/Starlink)
 
Site mirroring (Europe)
 
Team availability 24/7
 
Smart search is free
 Up to 5,000 products · up to 5,000 searches/month
Content generation (AI).
 
Task administration
 Up to 5 tickets / 4 weeks
Consolidation of specialists
 Engagement of freelance specialists
Architecture and servers
 30 GB
Qualification (Level)
 Middle team
Data protection and NDA
 Basic NDA, backup system
Quality Control (QA)
 Basic Testing (QA)
Support and communication
 The first line of support
Legal registration
 Standard contract
Order

Active

Price for 4 weeks
 14 820 ₴ / 4 weeks
Amount of time
 Up to 12 hours
Guaranteed work (Blackouts/Starlink)
 
Site mirroring (Europe)
 
Team availability 24/7
 
Smart search is free
 Up to 20,000 products · up to 25,000 searches/month
Content generation (AI).
 Included
Task administration
 Up to 15 tickets / 4 weeks
Consolidation of specialists
 Priority distribution of tasks
Architecture and servers
 40 GB
Qualification (Level)
 Middle / Senior
Data protection and NDA
 Advanced NDA, backup system
Quality Control (QA)
 Advanced Testing (QA)
Support and communication
 Designated Project Manager
Legal registration
 Standard contract
Order

Premium

Price for 4 weeks
 29 740 ₴ / 4 weeks
Amount of time
 Up to 25 hours
Guaranteed work (Blackouts/Starlink)
 
Site mirroring (Europe)
 
Team availability 24/7
 
Smart search is free
 Up to 50,000 products · up to 75,000 searches/month
Content generation (AI).
 Included
Task administration
 Priority processing
Consolidation of specialists
 A permanent team
Architecture and servers
 60 GB
Qualification (Level)
 Senior team
Data protection and NDA
 Advanced NDA, backup system
Quality Control (QA)
 Technical manager + QA
Support and communication
 Designated Project Manager
Legal registration
 Extended Service Agreement (SLA)
Order

Outsourcing developers

Price for 4 weeks
 from 500 000 ₴ / 4 weeks
Amount of time
 Dedicated team resource
Guaranteed work (Blackouts/Starlink)
 
Site mirroring (Europe)
 
Team availability 24/7
 
Smart search is free
 Up to 100,000 products · up to 250,000 searches/month
Content generation (AI).
 Included
Task administration
 Personal task plan
Consolidation of specialists
 A team was allocated for the project
Architecture and servers
 git + dev server
Qualification (Level)
 Senior team + Tech Lead
Data protection and NDA
 Offline backups, redundant backup
Quality Control (QA)
 Allocated QA for the project
Support and communication
 Designated Product Manager + Communication with management
Legal registration
 Individual Agreement and NDA
Personal work with project documentation
Protected management of the project by the team
To discuss

Dedicated development team

Price for 4 weeks
 from 1 200 000 ₴ / 4 weeks
Amount of time
 Full employment of a separate team
Guaranteed work (Blackouts/Starlink)
 
Site mirroring (Europe)
 
Team availability 24/7
 
Smart search is free
 Up to 250,000 products · up to 500,000 searches/month
Content generation (AI).
 AI solutions with testing and documentation
Task administration
 Separate working environment of the project
Consolidation of specialists
 A dedicated team + selection of performers for the project was established
Architecture and servers
 Isolated infrastructure (dev / staging / prod / separate git)
Qualification (Level)
 Exclusively Senior + Architect
Data protection and NDA
 Offline backup, redundant backup, encryption system and additional security measures
Quality Control (QA)
 QA team + regular audits and integration of individual automatic test scenarios
Support and communication
 Product Manager + HR support + direct communication with owners
Legal registration
 Development partnership agreement, legal support
Technical documentation with a description of solutions and updates
Full monitoring of work + isolation of access to data
Get an audit

What we do

Redesign and development of sites on Drupal

Redesign of Drupal sites, creation of new blocks and pages for the new goals of your business

Comprehensive technical support and development

Drupal and module updates, programming, layout, bug fixes and site functionality development

Updating and scaling sites on Drupal

Connecting APIs of payment systems, New Mail and other delivery services for your online trade.

Reliable partnership and prompt execution

We accept and record applications, agree on deadlines and monitor the outcome of each task

50+

performers

GL.ua team of professionals. We complete the entire website creation cycle — without involving freelancers

™ Глянець, студія веб-дизайну — Corporate site, business card, promo_25

Why technical support is ordered from GL.ua

Complete autonomy

We have our own office, Starlink and backup power for stable operation even during interruptions. Because for us, the agreed terms are not wishes, but obligations to the client

Everything in one place

GL.ua closes the entire cycle: development, support, hosting, SEO, AI-optimization and advertising. Everything is managed by one team that knows your project and is responsible for the joint result

Development guarantee

We are responsible for quality. If after launch you find inaccuracies in the created functionality, we will eliminate them free of charge. The warranty period is fixed in the contract

700+ regular customers

We do not build one-time orders,
but long-term relationships. Clients choose us as a permanent contractor because we value trust and help businesses grow confidently online

Order support

WE ANSWER HONESTLY

Frequently asked questions about site support

Do you support sites that you didn't develop?

We support both GL.ua sites and projects of other developers. But first, we conduct a technical audit to assess the state of the resource and possible risks.

Do you support sites on other CMS?

No. We specialize exclusively in Drupal - and we do it best, not
everything.

What is the difference between warranty, lifetime and technical support?

Development guarantee: Our responsibility for quality. We eliminate errors in the functionality created by us free of charge after the site is released (terms and conditions are fixed in the contract).

Lifelong project support: Our willingness to be your long-term IT partner. After the project is handed over, we stay in touch: even years later, you can contact us to make changes or scale the site, and our team will be ready to perform these tasks (within the paid support).

Technical support: Direct site development and maintenance services after launch: refinement, content updates, new integrations and customizations.

What to do if more hours are needed than in the tariff?

Додаткові години оплачуються окремо за погодженою ставкою або можна перейти на тариф із більшим обсягом часу - допоможемо підібрати, що буде для вас вигідніше.

What is the cost of hourly work?

In each case, it is individual, because each project has its own specifics and scope. We work transparently: you voice the task - we analyze the complexity, calculate the net hours of development and fix the final cost. Tell us what exactly needs to be done - we will quickly calculate the budget and orient ourselves according to the terms.

Order support now!

Your future site is too good to belong to someone else