Пользовательский опыт: Почему он так важен для интернет магазина

An online store is a resource-the success of which directly depends on the attitude of users. The more trust the company's Internet resource will cause among potential customers – the more likely it is that the final result of visiting the site for the user will be making a purchase.
The number of purchases is a factor that determines the company's turnover and, consequently, the owner's income. In order to achieve maximum results from the promotion of goods and increase the number of sales, the site owner should approach the issue of developing, creating and launching an online store as responsibly as possible from the very beginning.
In addition, it is important how exactly the Internet resource will be promoted. By choosing to create an online store to order, an entrepreneur will be able to avoid a huge number of problems, but improper promotion and inefficient use of marketing channels can ultimately lead to the cancellation of all the prospects of the site.
In this article, we will talk about what the user experience is, what it affects, and how certain actions can affect the final result of an Internet resource. In addition, we will look at the most popular methods of solving problems with the user experience, and at the end we will compare the results. So, let's get started!
Creating an online store to order: How to worry about the customer's comfort in advance
Creating an online store is a time-consuming process that requires experience and certain skills from a specialist. Creating an online store with your own hands, as a rule, leads to the fact that entrepreneurs suffer losses, while ordering the creation of an online store from specialists in a web studio, a businessman can be sure of the flawlessness of the work done.
In addition, by ordering the creation of an online store from the specialists of the Gloss web studio, a businessman, in addition to the impeccable quality of the site, can also receive long-term support for the project from specialists. Our web studio provides full support for the created sites – therefore, by ordering the creation of a turnkey online store website from our specialists, you can be sure that you will not encounter any problems.
In addition to creating online stores to order, the Gloss web studio is also engaged in the development of advertising companies and the promotion of Internet resources. By ordering the creation of an online store website from us, you can also order its promotion, which will have an extremely positive effect on the time required for a full-fledged launch of the site. If you want to start your business as soon as possible, but at the same time you need exceptional quality and an effective resource – order the creation of a website from the specialists of the Gloss design studio.
The development of an online store to order can protect an entrepreneur from a whole mountain of problems associated with development. In matters of creating websites, every detail is important, and therefore, when developing an online store independently, entrepreneurs often make mistakes. The consequences of these errors can be very different, ranging from low or no traffic at all and ending with a complete malfunction of the site.
In order to avoid such a situation, an entrepreneur should think in advance about the comfort of the client and order a website from specialists. Thus, an entrepreneur can be sure that the most trending design is used on his site – and the structure of the site is quite intuitive and easy for users to understand.
But what if the site was created a long time ago, and due to a number of problems it becomes clear that the quality of the user experience is unsatisfactory? What should I do if the bounce rate of an online store's website is growing? We will talk about this further.
Bounce rate and user experience: Why they are interrelated
The bounce rate is the number of sessions of your potential customers that ended on one page without further transition. This indicator may indicate the effectiveness of the call to action, as well as the general interest of customers in the Internet resource.
Despite the fact that at first glance a high bounce rate negatively affects the site, this is not always the case. For example, if your company is engaged in blogging and the rejection rate is high in the blog – it's not a big deal.
For blogs of information portals, an increased percentage of failures is quite a common thing, typical for such sites. The fact is that users visit such sites with an open purpose, namely to ask a question or find an answer to it.
If the content on the site is optimized and relevant in relation to the client's search query, then the user simply does not need to make further transitions through the pages of the site. And in the case of such resources, a high bounce rate plays into the hands to some extent and may indicate the relevance of the published content-but this does not always happen.
If a high bounce rate is the norm for blogs and news sites – then for online stores and corporate sites, a high bounce rate on the site may indicate insufficient optimization or even lack of relevance of the content in relation to the interests of the target audience.
Such a situation can put an end to the prospects of the site, and therefore the owners of such Internet resources often start looking for ways out of this situation.
One of the main parameters that affect the number of bounces on the site is the user experience.
The user experience is nothing more than feelings, emotions, opinions that users acquire in the process of getting acquainted and working with the site. The bounce rate can be an excellent indicator of an insufficiently high-quality user experience.
If users experience discomfort visiting a custom-made online store of your company – you definitely need the help of a specialist. It is not so easy to influence the loyalty and user experience indicators, and therefore complex actions will be needed here. Despite this, there are a number of methods to influence the quality of the user experience and the bounce rate on the site.
User experience and methods of influencing it
As we said earlier, by ordering the creation of a turnkey online store from specialists, an entrepreneur can get rid of most of the problems, however, a number of them will still remain. One of these problems is a high failure rate – which is not so easy to cope with.
There are hundreds of different methods of how to influence the user experience of your customers. However, most of them either give too scanty results, or they are not effective at all.
In order to help young entrepreneurs, we decided to create a small top of methods on how to influence the bounce rate on the website of an online store created to order.
Strategies for reducing the bounce rate, which will be announced later – have been tested more than a dozen times. Thanks to their use, site owners will be able to make the necessary edits and get rid of an excessively large percentage of refusals.
As for these methods themselves, their list is as follows:
1. Take the client's side
One of the most effective methods of promotion is an attempt to experience the same feelings as your client-by visiting the main page of your site.
Thus, the entrepreneur, acting as a customer, can identify all the weak points of the site. In addition, if the entrepreneur is too used to his own website, the right decision will be to attach someone from outside to this test.
When users get acquainted with certain elements of the site, they will be able to provide their final assessment of the user experience. Thus, having received such important data, the entrepreneur will be able to pay attention to the most problematic places on his website.
In addition, customer feedback is a great opportunity for an entrepreneur to understand what exactly is wrong with their site.
Having introduced a solid number of people to his experiment, the entrepreneur, having collected the final data, will be able to correctly assess the quality of the user experience.
Also, do not forget that the ratings and comments received using the pop-up form will be analyzed in the future and based on their results, it will be possible to judge the quality of the user experience.
Such an experiment will allow the entrepreneur to better understand the consumer – at the same time, the consumer will pay attention to the device of the site – and thank the site owner for his efforts – by buying goods.
Analyzing the data received from the user, the site owner can make the most necessary edits at any time, leaving competitors in their niche far behind.
2. Data analysis and problem identification
Without understanding why the bounce rate is so high, the entrepreneur will not be able to understand what exactly needs to be fixed. Given the fact that the user experience is one of the main aspects of determining the number of failures – often the problems lie precisely in it. Despite this, the user experience is an extensive concept, in which dozens of elements on the site can be involved.
In order to understand what exactly is wrong on the custom-made website of an online store – you should contact a specialist. After conducting a full audit of the site, the specialist will be able to state what errors exist in the structure and design of the site, as well as tell you the directions in which to move to reduce the percentage of failures and increase the indicator of user comfort.
If you would like to completely avoid analyzing the site and contacting specialists to fix existing problems – the best solution would be to contact specialists to create a site. By ordering the creation of an online store website from the professionals of the Gloss web studio team, you can save a lot of time, effort and money. In addition, thanks to the versatility of the Gloss web studio team, our specialists can create any website and solve any problem. In order to learn more about the Gloss company, as well as to get acquainted with the works of our specialists, it will be enough for you to visit the menu of our website and select the tab you are interested in.
If you would like to completely avoid analyzing the site and contacting specialists to fix existing problems – the best solution would be to contact specialists to create a site. By ordering the creation of an online store website from the professionals of the Gloss web studio team, you can save a lot of time, effort and money. In addition, thanks to the versatility of the Gloss web studio team, our specialists can create any website and solve any problem. In order to learn more about the Gloss company, as well as to get acquainted with the works of our specialists, it will be enough for you to visit the menu of our website and select the tab you are interested in.
3. Selection of ideas
Having determined what specific mistakes were made on your site, which affects the quality of the user experience – you will be able to change the situation. Despite how simple it sounds – in fact, this process is much more complicated than it seems.
If the main reason for the low-quality user experience is design errors, you will need fresh ideas and opportunities to implement them. In addition, you need to know everything about the current trends in the design of Internet resources and the current elements that are being implemented in the design of websites. Combining all the available data with your personal visions, you need to develop a unique intuitive and trending design.
If you have no experience in this field, then the best solution for the company's website and, of course, your income will be to contact specialists.
This way you will not only save your time and be able to spend it more rationally – but also get rid of the possibility of mistakes that you could have made yourself.
4. Working on prototypes
By ordering the website of an online store to order, you avoid a lot of things and actions that need to be done by specialists. If you decide to create an online store website yourself, be prepared for the fact that you will need to develop a lot of layouts and prototypes.
Creating prototypes in the field of high-quality user experience is a common thing, since it is prototypes that make it possible to predict the effectiveness of certain solutions. With the help of prototypes, specialists can also find mistakes made, and when developing a new, more advanced prototype, they will simply not allow them. Prototyping continues until specialists manage to create an ideal version – but if you take up the development of the site yourself – then you will have to create prototypes yourself.
The development of prototypes will require a remarkable amount of time from you, and if the site owner does not have the proper level of skill, the development of prototypes can become a real problem.
It should be noted that without creating prototypes, it is unfortunately impossible to analyze the success of certain solutions and understand how high-quality the user experience will be after launching the site.
5. Testing and analysis of the received data
After the experts approve the prototype, which, in their opinion, has reached the desired indicators – it will be the turn of testing. Testing is a test launch of a site, during which it is visited by specialists or employees who are not familiar with the resource.
They evaluate its intuitiveness, site navigation and its design – after which each tester makes his own assessment on the basis of which a verdict is formed.
If the user experience assessment has reached the values desired by the entrepreneur – the created prototype becomes part of the site, and the development itself goes to the next stage.
If the prototype, despite the time spent on it, does not receive proper approval from users, it is sent for revision.
If an entrepreneur decides to create an online store website independently, then he will have to carry out all the processes, including testing the resulting prototype himself.
This approach increases the risk of making mistakes, which in the future can lead to lengthy edits that can cause significant damage to the project budget.
After comparing all the data, we can finally come to the conclusion that creating an online store to order is one of the most profitable development options from all sides. Having turned to specialists, an entrepreneur can not worry about studying data and materials, his only task is to check the work done. Also, do not forget that some web studios provide comprehensive services.
Which web studio should I contact to create an online store to order
If your company needs an online store or you are launching a new startup and you need a high-quality corporate website for it in the shortest possible time-contact the team of specialists of the Glyanec web studio. For 12 years of work in the niche of designing, creating and promoting Internet resources, we have become leaders in this field. You can get acquainted with the works of our specialists by visiting the portfolio section or by referring to the reviews about our company.
If you need a high-quality web resource and do not want to spend time studying all the subtleties of each individual development process – order the creation of an online store website from the Gloss web studio and get your resource tomorrow!
Website autotesting: bug control and system stability

Maintenance of a Drupal website. Automatic testing of website functions
Website testing is a tool that allows you to detect errors in the work of the site before they are noticed by the visitor. This is especially important for online stores and corporate websites, because even one failure in the order form can cost you a lead or a sale.
As part of Drupal website maintenance, Glyanec implements automatic testing of key functions. The program regularly simulates the behavior of a real user - for example, adding a product to the cart, proceeding to checkout, submitting a form. In case of errors, we receive notifications and respond promptly.
This allows us to maintain a stable website, especially after updates or the launch of new modules.
Website autotesting: checking the order form, shopping cart, performance
In Drupal, autotesting is customized for the key stages of the user journey. We check:
- the availability and operability of buttons, forms, filters;
- the logic of the shopping cart and checkout;
- the speed of page loading.
The autotest can cover standard and advanced scenarios - it all depends on the specifics of the project. It is an ideal solution for eCommerce websites where every click counts.
Autotests for Drupal website: a flexible solution within the framework of technical support
Drupal allows you to flexibly customize autotests for any functionality. If you have complex logic, a non-standard form, or deep integration, we can add customized test scripts:
- testing document generation;
- checking authorization or accounts;
- data integrity control after integration with CRM;
- checking multi-level forms or API requests.
This increases reliability and avoids failures at important moments: during an advertising campaign, promotion, or content change.
Do you want to know if autotesting is right for your website? Leave a request on the contact page, and we will tell you about the possibilities of Drupal maintenance with customized solutions.
Website development for the Polish market!

We are your reliable partner in setting up and developing your business in Poland. Our company offers a full range of services for the launch and successful operation of your company in this country. We specialize in the development of websites in Polish, adapted to the needs of the local audience. Our web development professionals have many years of experience in designing and optimizing websites for the Polish market, which will allow your business to compete effectively and attract customers.
Our services include:
- Polish website development: Our website development professionals will create an effective and attractive Polish-language website for you that will attract the attention of local customers.
- Marketing services in Poland: We will develop a marketing strategy for you that will allow you to set up effective advertising campaigns and attract your target audience.
- Rebranding your business: Our rebranding experts will help you update your company's image and emphasize your strengths to attract new customers.
Cooperation with us covers a wide range of services for entrepreneurs and companies expanding their activities in the international market. We offer professional translation of documents and information, advice on local banks and financial procedures, assistance in registering a business and opening a branch, as well as support in choosing a payment and delivery system. In addition, we can provide you with contacts for registering a legal entity in Poland, office selection, accountant contacts and other services. We make sure that your business initiatives are successfully implemented in the new market conditions.

Address of the office in Poland: Biuro 315, Regus Equal Park 3rd Floor, Wielicka 28, 30-552 Kraków
Don't waste time - choose our company for a successful start in Poland. We know how to make your business competitive in this market!
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📧 E-mail: [email protected]
How a website audit can transform your business

A website audit is not a simple check, it is a necessity that allows you to deeply understand both the technical and marketing aspects of your site. Is your website optimized for search engines? Does it communicate effectively with your potential customers? The answers to these questions can radically change your approaches and strategies. Ordering a website analysis can reveal hidden issues that are holding back your site's lead generation and customer acquisition potential. Whether you're looking to improve your site's search engine rankings or increase user satisfaction, an audit can provide you with the tools and guidance you need.
We will look at how a carefully prepared audit can significantly improve your website and make it more competitive. We will discuss what aspects of a website are checked during an audit, what benefits it can bring to your business, and how you can order a website audit from professionals to ensure the best results.
Why does your business need a website audit?
Excellent website usability is not just a nice bonus, but a critical condition for ensuring online success. A website audit allows you to analyze in detail how conveniently and efficiently users interact with your site, and how this affects your business's ability to achieve its goals. Here are some reasons why it is important:
- Increase user satisfaction: An audit reveals navigation and interface issues that may prevent users from easily and intuitively finding the information they need or performing the actions they want on your site. Improving these aspects can significantly increase your visitors' satisfaction.
- Reduce bounce rate: When users find it difficult to navigate the site or perform the necessary actions, they are more likely to leave the site without converting. An audit helps to identify and fix design elements that can lead to a high bounce rate.
- Increase conversions: Website optimization can have a direct impact on your conversions. For example, simplifying the checkout process or improving the visibility of a call-to-action button can significantly increase the number of successful transactions.
- Search engine optimization: SEO audit and optimization is part of the overall website audit and focuses on aspects that affect your website's visibility in search engines. Analyzing keywords, meta tags, URL structure, and other SEO practices will help to push your website higher in search results.
- Improving accessibility: The audit also assesses how accessible your site is to people with disabilities. Ensuring accessibility not only expands your target audience, but also emphasizes your responsibility as a business.
- Optimization for mobile devices: Nowadays, it's important that your website is optimized for mobile users. An audit will help ensure that your website works efficiently on all types of devices, improving the overall user experience.
Ensuring a high quality website is an investment in customer satisfaction and the efficiency of your online space. Ordering a professional audit can help you identify critical issues and resolve them before they negatively affect your business. You can read more about SEO promotion in the article "Features of SEO optimization of an online store"
How the audit is conducted and what we offer
Website audit is a complex process that includes several key stages. Each stage has its own specifics and requires a detailed approach. Our team of specialists uses advanced technologies and techniques to ensure the highest quality of services. This is how we work:
- Audit planning: First of all, we identify your business goals and website features. This helps us to prepare a personalized audit plan that takes into account all the necessary aspects: from technical analysis to user experience assessment.
- Technical audit: At this stage, we check the technical component of the website: coding, information architecture, compliance with SEO and web accessibility standards. We identify technical errors that may prevent the site from being indexed by search engines or impair overall performance.
- User experience (UX) audit: We analyze how visitors interact with your website and evaluate the usability of the interface. In this context, we can also put a heatmap on the site. Heatmaps allow you to visualize where users click most often, how long they stay on certain segments of the page, and how they scroll through the page. This is very useful for improving page structure and content.
- Report and recommendations: At the final stage, we compile a detailed report that includes all the issues we found and specific recommendations for fixing them. We provide practical advice that can be implemented quickly to improve your website.
- Support and optimization: After the audit, we also offer website maintenance and optimization services. This can include regular updates, monitoring of website performance, and additional checks for compliance with changed requirements or technologies.
Our goal is not just to identify problems, but to provide you with the tools and knowledge to solve them effectively, so that your website not only works at full capacity, but also helps you grow your business.
Glyanec provides professional website audit services that include technical audit, usability testing, SEO optimization, and analysis of your website's accessibility and security. We use advanced tools, such as heatmaps, to analyze user behavior in depth, allowing us to offer targeted and effective solutions for each client.
If you want to ensure that your website functions at the highest level, meets all modern requirements, and works as a powerful tool for your business, contact us. Order a website audit in Glyanec today and take the first step towards improving your online space. We guarantee a professional approach and dedication to achieving your business goals.
What are the advantages of websites over mobile apps?

Different companies are faced with the choice between developing mobile apps and websites every day. While mobile apps may seem convenient and innovative, it's important not to ignore the numerous advantages of websites. Ordering a website is not just an investment in an online presence, but a strategic decision that can significantly reduce development and maintenance costs, provide a wider audience reach, and improve search engine rankings.
We'll take a closer look at why websites compare favorably to mobile apps, analyzing their functionality, accessibility, and maintenance costs. The importance of websites in today's digitalized landscape cannot be underestimated, as they play a key role in attracting customers, expanding the market, and optimizing the user experience.
What is a website and a mobile application?
Websites and mobile apps play vital roles in promoting a business, but they have significant differences. A mobile app is a program downloaded and installed on a mobile device that can use the phone's system capabilities, such as a camera, GPS, or gyroscope. They can offer a more personalized experience, but they require significant investment to develop and maintain.
Therefore, choosing between website development and in-house development usually turns out to be a more profitable and effective solution.
Main advantages of websites
Websites offer a number of benefits that make them an attractive choice for businesses of all sizes. Let's take a look at a few of the key benefits you should consider when considering a website for your business.
- Universal access: One of the main advantages of websites is their accessibility. Visitors can access your site from any device that has an Internet connection, regardless of the operating system. This provides a wide audience reach and the ability to attract more potential customers.
- Cost-effectiveness: Ordering a website is often much cheaper than developing a mobile app. The cost of developing and maintaining a website is lower because you don't need to create separate versions for different platforms, such as iOS and Android. In addition, updates and changes to the site can be implemented faster and easier, which reduces overall maintenance costs.
- SEO and marketing benefits: Websites provide better opportunities for search engine optimization (SEO). This means that your website can rank higher in search engines, increasing the chances of being discovered by potential customers. Optimizing your website for search engines helps to increase its visibility and attract more organic traffic.
- Improving the user experience: Websites can offer a rich and user-friendly user interface that is adapted for different devices, including mobile phones, tablets, and desktops. With a responsive design, users can easily navigate the site, which improves the overall user experience and can increase conversion rates.
With these benefits in mind, building a website is a rational choice for businesses looking to maximize the benefits of their online presence. Not only do websites save money and resources, but they also provide ample opportunities to scale and grow your business.
Why do users abandon mobile apps?
Despite the significant development of mobile technology and the increase in the number of available apps, many users still prefer websites. This is due to a number of reasons that point to certain disadvantages of mobile apps and limitations that can affect the user experience.
Most users do not see the need to install mobile applications when they can easily access the same services or information through a website on their laptop or smartphone via a browser. This is especially true for those services that users use infrequently or sporadically.
Additionally, users emphasize that mobile apps often take up too much space on their devices, which can be critical for those with limited storage space. There are also concerns about battery and mobile data consumption, especially when apps are running in the background or transferring large amounts of data.
Privacy and security issues
One of the biggest concerns that pushes users away from mobile apps is the issue of privacy and security. Many apps require extensive permissions to access personal information such as contacts, location, social media data, and even personal files, which raises concerns among users about how this data is collected, stored, and used. There is also a fear that mobile apps may be vulnerable to hacking, especially those that store sensitive financial data or personal information. Data breaches at large companies that have made headlines only reinforce these concerns.
These factors contribute to the fact that many users prefer to use websites that do not require a download and provide quick access to services without the need to install resource-consuming applications. This confirms that websites can be a more convenient and secure solution for many users. However, for many companies, creating a website will prove to be the most optimal solution to effectively attract customers and provide high quality service with minimal costs and complexity.
To summarize, a careful choice between website and mobile app development should be based on the specific needs of the business, its target audience, and available resources. However, for many companies, ordering a website will prove to be the most optimal solution that allows them to effectively attract customers and provide high quality service with minimal costs and complexity.
What are progressive web applications and what are their advantages

Progressive Web Applications (PWAs) are changing the way we think about what websites can do. This technology combines the best of the web and mobile applications, offering speed and usability that was previously only possible in apps. In this article, we'll take a closer look at what progressive web apps are, what technologies are behind them, their benefits, and key implementation considerations. We will pay special attention to how progressive web applications can transform your business by providing a better user experience and increasing productivity.
What are progressive web applications?
Progressive web applications are a type of software that is split into a website and a mobile application. This allows users to install web applications on their devices and use them in a similar way to regular mobile applications. An important feature of PWAs is that they use web browser technologies but offer functionality that is usually associated only with mobile applications.
The PWA concept was first introduced by Google in 2015. The goal was to make the web experience as convenient and fast as possible. Since then, the technology has gained significant development and support, especially from companies seeking to improve the mobile user experience without losing the versatility and accessibility of the web.
Technologies used in advanced web applications
Progressive web applications use a number of modern web technologies to provide users with an experience that is as close as possible to mobile applications. The most important of these technologies are:
- Service Workers - scripts that run in the background, independently of the web page, and allow you to manage network requests, cache resources, and use push notifications.
- Manifest file - a JSON file that allows developers to install a web application on the home screen, set the icon and the start screen.
- Using HTTPS - ensuring the security of user data and the reliable operation of web applications.
Why progressive web applications are better than traditional sites
Improving the user experience
Progressive web applications are characterized by extremely fast loading speeds and high responsiveness, which is ensured by data caching and intelligent management of network requests. This means that users are able to access content instantly, regardless of the quality of their Internet connection, which significantly improves the overall user experience.
Offline access and support for push notifications
One of the defining features of PWA is the ability to work offline. This is achieved thanks to Service Workers technology, which allows web applications to cache important content and provide access to it without the need for an Internet connection. In addition, PWAs can use push notifications to inform users about news, updates, or special offers even when they are not using the web application.
Increase engagement and conversion rates
Thanks to better user experience and offline capabilities, PWAs demonstrate high rates of user engagement and increased conversions. The ability to load quickly and run smoothly on any device ensures higher customer loyalty and a higher likelihood of completing targeted actions, such as making a purchase or filling out a contact form.
Steps to implement progressive web applications in your business
Implementing progressive web applications may seem daunting, but with the right approach, the process can be efficient and smooth. Here are the basic steps to integrate PWA into your business:
- Audit the current state of the website - check if your site is ready for conversion to PWA. This includes ensuring HTTPS compatibility, site responsiveness on different devices, and the availability of all necessary technical aspects.
- Developing and configuring Service Workers is a key component of PWA that allows the website to work offline and use push notifications.
- Creating a web app manifest - a manifest allows users to add your app to the home screen of their devices, providing easier access and a more native experience.
- PWA testing - ensure that your PWA works properly across all devices and browsers, with special attention to offline mode and loading speed.
- Monitoring and updating - once your PWA is up and running, it's important to keep it up to date and make updates to resolve any issues or improve functionality.
To illustrate how easily and quickly users can install a progressive web application on their devices, we have prepared an animated GIF. This GIF shows the process from the moment a user visits a website to the moment they install the web application on the home screen of their mobile device. This demonstrates the simplicity and ease of use of PWAs, as well as their ability to offer a native experience through a web browser.
Progressive web apps are a powerful tool for business development, offering speed, convenience, and an enhanced user experience comparable to native mobile apps. They allow you to achieve a high level of customer engagement, provide the ability to work offline and send push notifications, which is critical in today's dynamic market. Thanks to their ease of installation and efficiency, PWAs can significantly increase conversion rates and improve the overall user experience.
If you're looking for a way to make your web experience more efficient and engaging, progressive web applications can be a great solution. Remember that proper implementation and ongoing updates are essential to the success of any technology solution. Don't hesitate to bring in professionals to help you optimize your website to turn it into a responsive web app and take full advantage of its capabilities.
Just one step to your perfect website